Terms of service


1. Subject matter of the contract

    The sole proprietorship fairoase.ch by S. Hartmann (hereinafter fairoase.ch) sells the goods available in the online shop under the following terms and conditions of delivery and shipping.

    2. Conclusion of a contract

    The contract between the customer and fairoase.ch is concluded when the customer places an order on fairoase.ch. It is an online shop, so the order is placed via the Internet. All steps are clearly visible during the ordering process and the customer is informed of the terms and conditions before the end of the contract and must accept them with a click. As a result, the customer receives an order confirmation whereupon the order to fairoase.ch is deemed to have been accepted. If the order is rejected by fairoase.ch, no contract has been concluded. Confirmed orders can no longer be canceled by the customer. A contract is only concluded when the goods are sent.

    3. Offer

    All information about the products on fairoase.ch is non-binding. The image representation of the products may differ from the actual appearance of the goods. Thus, information on color, size and errors in descriptions are reserved.

    4. Payment terms

    All prices include the statutory VAT. The valid currency is Swiss Francs (CHF). The valid payment options are the specified credit cards (VISA, Mastercard), prepayment, PayPal and Apple Pay. Payment is made in advance in all cases. Voucher codes cannot be accumulated.

    5. Shipping

    The dispatch is carried out by fairoase.ch. We send our deliveries free of charge with the Swiss Post within Switzerland and Liechtenstein, unless otherwise stated. In addition, deliveries are made to Germany, Austria, France, Italy, Luxembourg, the Netherlands and Belgium for a standard rate of CHF 15.00. All costs incurred during import and customs clearance must be paid by the customer.

    Shipping takes place 1-3 working days after the order has been placed, once the goods have been paid for.

    Fairoase.ch is not liable for delivery delays through no fault of its own, e.g. strikes or force majeure. Fairoase.ch also assumes no liability for delays in delivery by the Swiss Post. In no case can claims for damages or withdrawal from the contract in the event of delivery delays be asserted.

    6. Retention of title

    The delivered goods remain the property of fairoase.ch until they have been paid for in full. fairoase.ch is entitled to make a corresponding entry in the retention of title register. If the customer defaults on paying the purchase price, fairoase.ch is entitled to withdraw from the contract (declaration of withdrawal) and to take possession of the goods.

    7. Right of return / cancellation

    Every return shipment must be sent by email within the return period of 14 days hello@fairoase.ch be registered. Are excluded from the right of return Pants, socks, tights. As a rule, unannounced returns are not processed. The goods must arrive in their original packaging completely and in perfect condition (including labels) so that they can be accepted and a full reimbursement is granted. The return shipping costs are borne by the buyer. After receipt of the goods, the refund will be made within 30 calendar days, using the payment method selected at the time of purchase.

    The customer is required to check the goods received for defects immediately upon receipt and to report these to fairoase.ch within the return period of 14 days. For this, please write an email to hello@fairoase.ch. We try to find an uncomplicated and satisfactory solution.


    8. Intellectual property

    All rights regarding design, graphics and texts belong to fairoase.ch.

    9. Change and validity of the terms and conditions

    At the time the contract is concluded, the currently published version of the terms and conditions applies. These general terms and conditions can be changed at any time by fairoase.ch.

    10. Place of jurisdiction

    The contract concluded with the customer is subject exclusively to Swiss law. The place of jurisdiction is Zurich.