Refund policy

 

Every return shipment must be sent by email within the return period of 14 days hello@fairoase.ch be registered. Exempt from the right of return are Pants, socks, tights. As a rule, unannounced returns are not processed. The goods must arrive in their original packaging completely and in perfect condition (including labels) so that they can be accepted and a full reimbursement is granted. The return shipping costs are borne by the buyer. After receipt of the goods, the refund will be made within 30 calendar days, using the payment method selected at the time of purchase.

The customer is required to check the goods received for defects immediately upon receipt and to report these to fairoase.ch within the return period of 14 days. For this, please write an email to hello@fairoase.ch. We try to find an uncomplicated and satisfactory solution.