FAQ

SHIPPING

Where do you ship to?

We ship free of charge with Swiss Post within Switzerland (no minimum order value). 

We also ship abroad to Austria, Belgium, Denmark, France, Germany, Italy, Luxembourg, the Netherlands, the United Kingdom and Monaco. The shipping costs for this are CHF 35.00. Important: All taxes and customs costs are borne by the recipient upon import! If you have any questions, we are happy to help :) 

When will I get my new slow fashion parts? 

We will send your parcel to you by post within 1-2 working days. You will receive an email from us as soon as the valuable item is on its way. 

How much does the shipping cost? 

We send all parcels within Switzerland free of charge! For shipping abroad we charge a flat rate of CHF 35 (excluding taxes and costs incurred during import!). 

 

RETURNS

Can I return my purchase?

We understand that your new slow fashion piece has to be right, of course! That's why you can return items within 14 days. Exceptions are underpants, socks and tights. In order to prevent returns as much as possible, you can write to us at any time for size advice! :)

How is the refund made?

After receiving and checking your return, we will refund you the full amount (within 1 week). The prerequisite is that the item is in perfect condition.

Can I return reduced items?

Yes you can! Please report the return under hello@fairoase.ch briefly so that everything goes smoothly. In order to prevent returns, you are welcome to contact us for advice at any time! :)

 

PAYMENT

What payment methods do you offer? 

With us you can pay with prepayment, Paypal, Klarna, Twint and credit card. After payment has been made, we will bring your new slow fashion piece to the post office immediately.

 

VOUCHERS

Do you also issue vouchers?

Definitely! If you are still looking for a present for a loved one in your life, a voucher is a great choice :) We will send you the voucher digitally after your order. From now on you will always find a gift with meaning - even if it has to be last minute;)